Office manager dating patients
In total, the clear-up operation has now cost over £6 million and counting.This is an extraordinary waste of taxpayers’ money.Health Secretary Mr Hunt was told in March 2016 that thousands of pieces of mail sent between GPs and hospitals had not reached their recipients due to the blunder by NHS Shared Business Services (SBS).However, according to the report, the department did not inform Parliament or the public for several months about the issue, as it considered it too early to understand the full extent of harm that may have been caused.The recent changes include the elimination of phone-in refills and a mandatory check-in with a doctor every 90 days for a refill.Jeremy Hunt has been accused of leaving Parliament and patients in the dark after hundreds of thousands of pieces of confidential medical correspondence was discovered “languishing in a warehouse”.In an effort to curb opioid drug abuse and addiction, the Drug Enforcement Administration (DEA) has issued new rules that limit the accessibility of hydrocodone, putting chronic pain sufferers who rely on the drug in an impossible situation.
The same administrator raised further concerns in August that the backlog was being destroyed, with evidence that sacks of mail were being got rid of.
Overall, NHS England and NHS SBS have identified just under 709,000 items of unprocessed correspondence, and the review of the backlog as of 31 May had found 1,788 cases of potential harm to patients – a figure which Mr Farron warned “could be much, much higher”.
The chief executive of NHS SBS, which is co-owned by the Department of Health and private company Sopra Steria in an almost 50-50 split, said staff attitude towards the documents did not excuse the blunder.
It was only in January 2016 that the company's information governance manager rated the issue as a serious incident requiring investigation.
By the time NHS SBS reported the incident to NHS England and the Department of Health in March 2016, the backlog had grown to 435,000 items.